What if I can't make my appointment?
If you won't be attending your scheduled session, please contact us as soon as possible so others that are waiting for an opening can take your time slot. You can request to reschedule by calling or emailing our office.

Will I be charged if I miss an appointment?
You will be charged the full session fee if you do not notify us via email or phone 24 hours before your scheduled appointment. Should an emergency or sickness arise, your session fee will be waived when you notify us.

What do I bring to my first appointment?
We will send out an email before your first appointment which contains a consent form. Please fill out this forms and bring it with you to your first appointment. If you are intending to claim the appointment on Medicare, please also bring a referral letter from your GP.

Is there a waiting room at the office?

Can the therapist prescribe medication?
No. If you need medication, please either see your GP and ask for medication, or get a referral to a psychiatrist rather than a psychologist

What is the difference between a Psychologist and a Psychiatrist?
A psychologist is a person who has had a minimum of 6 years training in psychology, which involves doing therapy by listening, talking and helping people to work through their issues so that they come to a solution. A psychiatrist is a medical doctor who has usually done an additional 2 years of training in Mental Health issues, on top of their medical degree. A psychiatrist can prescribe medication whereas a psychologist cannot, and is usually specialised in understanding medications, whereas a psychologist is specialised in understanding people.

How long is a therapy session?
A standard therapy session is 55 minutes long. This may vary slightly, depending on circumstances, but not by much.